Customers have never had so much choice nor been so fickle. Technology’s influence can be felt across every aspect of the retailer’s business – whether in pricing, promotion, the supply chain or customer loyalty.
As revenues from online sales continue to grow, traditional brick and mortar retailers are fighting back by extending consumer choice through omni-channel retail strategies. Omni-channel retail aims to provide a consistent customer experience across all digital and physical touchpoints. It is about unifying and integrating on- and off-line retail to include stores in the virtual buying experience and build customer loyalty.
JOS’s retail industry experts support branded retailers, department stores and shopping mall operators to consult, plan, design, build, integrate, implement and manage advanced, integrated, retail systems.
JOS partners with best-in-class industry specialists and solution providers, enabling retailers to align their digital and physical offerings and keep pace with changing consumer behaviour. Our modular solutions are flexible, adaptive and comprehensive and address a wide range of retail technology needs: location-based services, mobile applications, interactive digital marketing, audio-visual provisioning channels, customer relationship management, mobile payment solutions, and retail analytics.